VP, Customer Success, Silverchair
Veronica is the VP of Customer Success with more than 15 years of experience in the scholarly publishing industry. She specializes in content hosting, peer review, and production technologies. She excels at listening to publishers to evaluate their workflow needs and collaboratively develops creative and forward-thinking solutions. Veronica combines her passion for technology, deep industry expertise, dedication to customer satisfaction, and analytical mindset to drive exceptional results. As an industry speaker and leader, Veronica has made significant contributions to organizations such as the Society for Scholarly Publishing (SSP), the Council of Science Editors (CSE), and the International Society of Managing and Technical Editors (ISMTE). In her spare time, she enjoys adventures with her twins and indulges in anything SciFi.